Delight your customers with personalized conversations
The modern messaging platform built for teams to engage prospects and customers at scale - on the website, mobile app, in-product, and social channels.
Freshchat is a leader in the Live Chat Software segment
Simplifying work for teams enabling them to collaborate better with richer context and easy-to-use UI
Get a real-time overview on team performance. Identify workload and roadblocks and allocate resources accordingly.
Free up your team's bandwidth by deflecting common or repetitive questions from customers, allowing agents to solve for more complex problems.
Canned Responses can be accessed and sent by team members as part of their conversations, thus optimizing response time and boosting productivity.
Create topic based 'Message Channels' for better context, helping agents and customers. Set up channels like - Support, Billing, Refunds, Delivery, etc which are relevant to your business.
Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due.
Agent Mobile App
Reach out to your users proactively even when you are away from your desk or on the move using Freshchat mobile app.
Using intelligent chatbots, powerful automation to reduce repetitive tasks, allowing teams to focus on more impactful work
In-app Messages help you -
Onboard new users, educating them about your product.
Make announcements about updates and launches, by creating user segments.
Encourage users in product adoption, based on how active they are.
Listen to your customers by getting product feedback based on activity.
Ace your customer engagement game with precision
Send targeted messages to your users, engage with them, based on their usage, behavior, and activity.
Connect with the tools you use to run your business
Powering over two million conversations for businesses of all sizes, but who’s counting..
But don't just take our word for it. Here's what our customers have to say...
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Co-Founder and CEO